Privacy Policy

Last updated: 21 November 2025

1. Introduction

Rentoverflow (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Data We Collect

Personal Information (provided by you):

  • Name,
  • Email address,
  • Phone number.

Account & Usage Data:

  • Saved listings and favourites,
  • Search history and preferences,
  • Device and browser information,
  • IP address and general location data,
  • Cookies and similar tracking data.

Payment Data (via Stripe):

Payments for subscriptions are processed by Stripe. We do not store full credit card numbers or sensitive payment details on our servers. Stripe may collect and process your payment information in accordance with its own privacy policy.

3. How We Use Your Data

We use your data to:

  • Create and manage your user account,
  • Provide access to rental listings and platform features,
  • Process subscription payments via Stripe,
  • Send important service-related communications (e.g., account, billing, security),
  • Improve and optimize the performance and user experience of the website,
  • Detect, prevent, and address fraud or misuse,
  • Comply with legal and regulatory obligations.

We do not sell or rent your personal data to third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a contract – to provide our services and manage your account.
  • Legitimate interests – to improve our services, ensure security, and prevent fraud.
  • Consent – for certain uses of cookies or optional communications, where required.
  • Legal obligations – to comply with applicable laws and regulations.

5. Sharing Your Data

We may share your data only with:

  • Stripe – for secure payment processing,
  • Hosting and IT service providers – to operate and maintain the website,
  • Analytics providers – to help us understand performance and usage trends,
  • Legal or regulatory authorities – when required by law or to protect our rights.

We do not share your personal data with unrelated third parties for their independent marketing purposes.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse site usage. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect the functionality of some parts of the site.

8. Your Rights Under UK GDPR

You have the right to:

  • Request access to the personal data we hold about you,
  • Request correction of inaccurate or incomplete data,
  • Request deletion of your personal data, in certain circumstances,
  • Object to or restrict certain types of processing,
  • Request data portability where applicable,
  • Withdraw consent where processing is based on your consent,
  • Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

To exercise your rights, please contact us at hello@rentoverflow.com.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services, manage your account, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we will delete or anonymise it.

10. Children’s Privacy

Rentoverflow is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Not Legal, Housing, or Financial Advice

Information provided on Rentoverflow, including listings and analytics, is for informational purposes only and does not constitute legal, housing, financial, or professional advice. You should seek appropriate professional advice before making any decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates the most recent revision.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at hello@rentoverflow.com.